FAQ

Frequently Asked Questions

To register, simply head to the Log in page, click on Register, complete the fields required with your details. You must read the terms and conditions before registering.
To make a booking, you must be signed in. Once you have selected your item for hire, complete the preferred dates and delivery details, and click on Hire to proceed. Payment will need to be processed and approved to confirm the booking. An email will be sent when the booking has been finalised.
To cancel a booking, sign in to your account and click on My Bookings. Select the booking you wish to cancel. Click the Cancel icon, press Okay to confirm. Please note: If a cancellation occurs within 72 hours of the booking date and time, there is no refund of the hire amount.
To edit a booking, sign in to your account and click on My Bookings. Select the booking you wish to edit.
Get in touch with the support admin in order to de-activate your account.
For Customers: To change or update the customer account information, sign in to your account and click on My Account. Change the required details and Click Update.
For Suppliers: To change or update the supplier account information, sign in to the supplier portal. Click Profile on the top right . Change the required details and Click Update.
To View the history of the orders placed, sign in to your account and click on Order History. Select the order number you have booked.
Go to the website: https://compareandhire.com.au and Type the item you are looking for in the Search box. If you still can’t find the list of equipment you are looking for, please contact the support team.